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If for whatever reason, you decide you are not satisfied, you can easily and quickly contact our helpful customer support to get an easy refund. We just ask that you at least give the product a 2-week try and we'll refund you, no questions!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Promotional FREE Products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us support@topbestes.com
Our company is not responsible for any charges made buy your country's customs agency. Before placing the order please make sure you understand how customs in your country works. Depending on the product, we will be shipping from US, UK, Switzerland or China.
Please make sure you've read and understand our Shipping Policy. By shopping at OMG Selection you agree you've read the Shipping Policy. You cannot apply for a refund if your product is on the way. Some times delivery times may exceed our initial estimation due to customs, delayed logistics, high demand and/or proximity to special days.
If your parcel is delayed, please contact us so we can track it for you. If we receive notice from our courier that the product is lost or is being sent back to us, we will send a new item or refund the amount.
If the product couldn't be delivered due to an incomplete or wrong address, refund will not be available. If that's the case we commit to send it again after having a confirmation that the address is correct. If delivery fails a second time we won't try a third, and refund will not apply.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Free items can not be refunded or canceled - The reason for this is that your order goes straight to our warehouse and your order is shipped directly from there.
If any FREE item is out of stock, you will be sent the closest possible like for like item.
Free Items may apply for shipping costs. Even if you pay a shipping fee, the item is under the FREE Items policy.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@topbestes.com and we'll send you instructions on how to proceed. Free items do not apply for the exchange policy.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
